This is Phil Dearson's online plot. He works at TMSW in London where he directs digital schemes. He can be contacted all over the place.
And there’s the IPA event on October 6th where these principles will be discussed: IPA Social Media Seminar
I’d like to add another:
11. Be human
Not a fan of the word “consumer” (who isn’t one?) but otherwise some really good stuff in here from Tim Stock.
Thanks to Jeroen Matser for the link.