This is Phil Dearson's online plot. He works at TMSW in London where he directs digital schemes. He can be contacted all over the place.
One to show your clients…
For everyone on the agency side - this is what would happen if people behaved like your clients do in the real world (e.g. wanting the moon on a stick for 5k).

Sapient: “Nearly Half of Respondents Are Moving to Agencies with Greater Knowledge of the Digital Space”
Survey respondents were asked about the top qualities they sought in their advertising and marketing agencies in the coming year (research published September 2008 so I’m a little bit late). Top 10 wish list follows (their use of language, not mine) and the source is Business Wire for more detail.
Interestingly, technical production capability not in the top 10.
[Image credit, excerpt of Web Trend Map 4 by iA]